Delivery & returns
We offer a prompt and flexible delivery service locally and nationwide.
Charges range from free to £79 per load up to 50 minutes away from Kebur. If you’re within 10 minutes of our Farnborough site we’ll deliver to you for FREE. Any order online over £1000 (and within 50 minutes of our site) also qualifies for free delivery.
Check your delivery charge on our map and at the checkout
We use an external pallet courier service for deliveries over 50 minutes from our Landscape Centre, costing £83.70 per pallet depending on your postcode. This will require a signature on delivery between 8am-5pm.
Fragile products, loose tipped aggregates and products over 1.2m in length are unable to be shipped by pallet courier.
Orders under 20kg can usually be sent as a small parcel for £15.
Our Fleet
Number of vehicles
2
Gross truck weight when fully loaded
3.5 tonne
Load capacity
1.4 tonne
Minimum height clearance
2.25 metres
Minimum width clearance
2.0 metres
Crane reach
–
Standard pack or bulk bag spaces
–
Type
Tipper only
Number of vehicles
2
Gross truck weight when fully loaded
12 tonne
Load capacity
5.5 tonne
Minimum height clearance
3.3 metres
Minimum width clearance
2.7 metres
Crane reach
4.0 metres
Standard pack or bulk bag spaces
6
Type
Crane & tipper
Number of vehicles
1
Gross truck weight when fully loaded
12 tonne
Load capacity
5.75 tonne
Minimum height clearance
3.3 metres
Minimum width clearance
3.0 metres
Crane reach
4.0 metres
Standard pack or bulk bag spaces
6
Type
Crane & tipper
Number of vehicles
1
Gross truck weight when fully loaded
16 tonne
Load capacity
7.5 tonne
Minimum height clearance
3.2 metres
Minimum width clearance
3.0 metres
Crane reach
5.0 metres
Standard pack or bulk bag spaces
8
Type
Crane & tipper
Number of vehicles
1
Gross truck weight when fully loaded
18 tonne
Load capacity
9.5 tonne
Minimum height clearance
3.3 metres
Minimum width clearance
3.0 metres
Crane reach
6.25 metres
Standard pack or bulk bag spaces
8-10
Type
Crane & tipper
Number of vehicles
1
Gross truck weight when fully loaded
18 tonne
Load capacity
9.5 tonne
Minimum height clearance
3.9 metres
Minimum width clearance
3.0 metres
Crane reach
7.0 metres
Standard pack or bulk bag spaces
10
Type
Crane only
Fleet | Type | Number of vehicles | Gross truck weight when fully loaded | Load capacity | Minimum height clearance | Minimum width clearance | Crane reach | Standard pack or bulk bag spaces |
Small Van | Tipper only | 2 | 3.5 tonne | 1.4 tonne | 2.25 metres | 2.0 metres | – | – |
Small-Medium Daf | Crane & tipper | 2 | 12 tonne | 5.5 tonne | 3.3 metres | 2.7 metres | 4.0 metres | 6 |
Medium Daf | Crane & tipper | 1 | 12 tonne | 5.75 tonne | 3.3 metres | 3.0 metres | 4.0 metres | 6 |
Large Daf | Crane & tipper | 1 | 16 tonne | 7.5 tonne | 3.2 metres | 3.0 metres | 5 metres | 8 |
Large Daf | Crane & tipper | 1 | 18 tonne | 9.5 tonne | 3.3 metres | 3.0 metres | 6.25 metres | 8-10 |
Large Flatbed Daf | Crane only | 1 | 18 tonne | 9.5 tonne | 3.9 metres | 3.0 metres | 7.0 metres | 10 |
![Kebur-LocationPhotos-105(web) Loading truck with gravel](https://www.kebur.co.uk/wp-content/uploads/2022/07/Kebur-LocationPhotos-105web-e1658839595370.jpg)
When will I receive my goods?
Delivery will usually be arranged for morning or afternoon, unless there is unforeseen circumstances. You will be informed of any delays. Trade Pro accounts benefit from priority delivery, (including next day delivery on orders placed before 12pm), subject to stock and delivery capacity.
![Who we are Who we are](https://www.kebur.co.uk/wp-content/uploads/2022/07/Kebur-SetPhotos-073Optimised-e1658839046948.jpg)
Returns
Let us know within 14 days of when you received your goods if you wish to cancel all or some of your order. You then have another 14 days to return your goods to get a full refund or an exchange. You can return the goods yourself, or we can arrange collection and charge this at our usual delivery rates. We will also charge a 20% handling fee for trade customers. You will need to photograph the location and the condition of the product before we can confirm we are able to collect it and give you a refund. Please note that the goods must be in a collectable state.
Stock items must be returned:
- in a re-saleable condition
- with any seals intact
- within 14 days of your cancellation
- with proof of purchase
![Shingle delivery lr Shingle delivery- Kebur garden materials](https://www.kebur.co.uk/wp-content/uploads/2021/06/Shingle-delivery-lr.jpg)
Tell us about any access restrictions
To avoid any delays, please inform us on any access restrictions such as a narrow road, tight turns or hidden access. This is so that we can send the best vehicle and avoid any unnecessary delays to your order. Please note that our drivers can only off-load goods near to the lorry side. They are not authorised to carry them further.
Items not eligible for return
We regret we are unable to refund:
- non-stock items
- special orders and pre-sealed stone
- loose or bulk bagged aggregates
- perishable goods like slurry primer, grout, cement and fixing products
- individual products that are only sold in full packs.
Please check when ordering.
What if my product is faulty?
If you have concerns about your product, tell us straight away so we can help to put it right. If you sign to accept your product, use your product and/ or take it out of its original packaging, you are accepting the goods and you may have less recourse for complaint if you raise the issue afterwards. Always inspect your product before signing for delivery.
If there has been a mistake with your order, or your materials arrive damaged or faulty, please contact us as soon as possible with photographs showing the issue. You have 30 days from the day of delivery to arrange a return. If this is the case, we will arrange collection from you and replacement goods at our cost. Full details are in our terms and conditions of sale.