Ordering with us

Whether you’re buying a few fence panels or planning a major garden re-design, if you’re a home-owner or a professional landscaper, with Kebur, you can expect expert advice and the garden materials you need quickly and easily.

Choosing your landscaping products

Choose from our extensive product range online or in store. Our installation guides and laying patterns will help you plan your project and calculate the right quantities of paving, decking, artificial grass or fencing. We try and ensure the images on this website are a fair reflection of our products. However colours can sometimes vary slightly. All stated sizes are approximate. We therefore recommend you visit us and/ or request a sample to see products before purchasing.

If you can’t find what you are looking for or have any questions, please contact us for advice.

 

 

Placing an order

Our sales office is open seven days a week. You can place an order in person, by phone, email or online. All our prices include VAT.

We believe it is important to speak to our customers personally to ensure they have the best advice on their purchase. If you would like to order online, follow the checkout process and we will call you within 24 hours to take payment and answer any queries you may have.

It is always worth ordering a few more slabs than you need to allow for any problems with cutting or laying. Many of our stone products can be sold as split packs and not just full pallets. Please check when ordering.

Receiving your products

We pride ourselves in our prompt delivery service, seven days a week.

If items are in stock we can usually supply them within a few days. In urgent cases we can often deliver the same day and you can normally request either a morning or afternoon slot. However at certain times some popular lines can sell out and delivery times can become extended. If you are considering engaging contractors or booking time off work to do a project, allow plenty of time to ensure your goods will be on site. Very occasionally we can be let down by our suppliers which means we cannot deliver when we had hoped.

Do check your goods carefully when they arrive to ensure everything is in good condition.

Returns

If you over-order we are usually able to offer an exchange or refund. This can be helpful when paving using a random laying pattern as some stone sizes may need swapping towards the end of a job. We are unable to refund special order items or products only sold in full packs. Please check when ordering. Excess materials that we have to send a vehicle to collect will be subject to a delivery charge and 20% handling fee.

Full details are in our terms and conditions of sale.