How to shop safely in our store
How to shop safely in our storeThank you for your continued support during this challenging time. Here are some of the strict measures we have in place to keep you and our staff safe and to get your supplies to you quickly:
1. We’ve changed our usual opening hours so we can process orders safely. Our phone lines and Landscape Centre open:
Monday to Friday 8am-3pm
Saturday 8am-12.30pm
2. Please do not visit us if you or anyone in your household has symptoms of Covid-19
3. Please follow social distancing in store and when we deliver, and be patient if you have to queue. Our sales team will be delighted to help you with your enquiry when you are served.
4. We tend to be quieter mid-mornings from about 9-11am
5. Please use hand sanitiser when you enter the premises
6. Please come on your own where you can. Maximum two customers per household and no under 16s please
7. We prefer contactless payments if possible to reduce the risk of transmission. We do accept cash if you need to use it.
8. Please wear a face covering. From 24 July 2020 customers the government requires customers to wear face coverings whilst visiting shops. If you are unable to wear a face covering, or the wearing of face coverings makes communication difficult, please tell a colleague when you visit us.
Hello,
I see that you are planning to restart online orders from the 14th April.
I have an existing order, [Order #65069] (March 23, 2020) and would like to still receive the items, in fact I would like to add to the order if possible.
Do I need to re-order, or will I be able to get this order completed.
Many Thanks, Ian..
Hi Ian – thanks for getting in touch. We’ll call you tomorrow (Tuesday 14th) to confirm delivery of your existing order and you can add to it then.
Many thanks, Jo
Hi, I hope all are well,
Could i please get an update on my delivery please.
Many thanks
Greg
Hi Greg – thank you for getting in touch. We’ll contact you directly regarding any outstanding order. Please bear with us if we’re not as quick as usual. We’ve been experiencing unprecedented demand and are managing with fewer staff than usual. We will get back to you though as soon as we can. Many thanks, Jo
Hi
Struggling to get through on the phone but wanted to know whether you are able to supply most of your products listed on your website. I am looking at bulk bags of decorative stone – do you have most of them or have a reduced set?
Hi Paul – sorry our phone lines are busy. We are currently out of stock on White Limestone bulk bags and our supplier is closed so we won’t be able to replenish for a while. Most other lines have good stock levels however. We’re taking orders for delivery week commencing 27th April. Do keep trying our phone lines if you’d like to order.
Many thanks
Jo
What’s hours are delivery’s being made from and to ???
Hi Alex – our delivery hours are currently 7.30am-4.30pm Monday to Friday. Do let us know if we can help with anything further.
Kind regards
Jo
Having problems getting through on the phone, need post mix, and couple of railway sleepers/ brown hard wood so that we can get the flagpole up out side St Mary’s Ash Vale for St George’s Day.
Is it possible for a delivery tomorrow? All the best, rev Neil.
Hello Rev Lambert – we’re so sorry you couldn’t reach us on the phone today. We have indeed been extremely busy! We’d like to be able to help you with getting ready for St George’s Day and our Sales Manager Chris will call you this afternoon.
Kind regards
Jo
Hello. Would like to place order for some gravel and ballast and a few other things. Please can you advise estimated delivery date assuming I can place the order today/tomorrow? We are in GU8 area.
Hi Caroline
We may be able to get items to you sooner, but are currently expecting to deliver within 2-3 weeks. We apologise for the much longer than usual wait. This is due to the safety arrangements we have had to put in place. Do call us on 01252 517571 if you’d like to order. We’ll be very glad to help you.
Kind regards
Jo
Hi,
I would like to place quite a large order for delivery ie 3 x jumbo bags of MOT type 1, 2 x jumbo bags sharp sand, 1 x jumbo bag ballast 10 bags of cement, could you let me know when it would likely get delivered if I place the order today, please?
Many thanks.
Russell
Hi Russell
Thank you for getting in touch. We are currently looking at 7-10 days for delivery but we may be able to get something to you sooner. We’ll always do our best. If you’d like to order do call us on 01252 517571 between 8am-3pm.
Kind regards
Jo
Hi Jo,
I did hear on the grapevine that you may soon introduce a click and collect service. Any news on this please.
Kindest regards
Dave
Hi Dave
We know how important it is for our customers to get their garden supplies quickly. Unfortunately at the moment our waiting times are much higher than we would like and we’re grateful to all our customers for their patience. We’re working really hard to speed up our service whilst keeping customers and staff safe as our top priority. One of the things we’re doing is running a trial collection service for a small group of trade customers to see what we can safely manage going forward. If we are able to extend this, we’ll let customers know, including posting details on this page.
Thank you for getting in touch and do let us know if you have any suggestions or further questions.
Kind regards
Jo
Hi Jo,
I have requested a Limestone paving sample via the website link but am wondering if I need to call this through?
Regards
Claire
Hi Claire
No need to phone your sample order through, thanks for checking. Unless you hear from us, we’ll get those samples out to you within a few days.
Kind regards
Jo
Hello,
Do you know when you will open up to the public, considering most shops are opening as of monday?
Thanks
Daisy
Hi Daisy
You’re right, we know how much it will help our customers to be able to visit and collect products on the day. We’ve really missed seeing our customers and we’re busy planning to safely re-open in the very near future. Keep an eye on this page for details!
Kind regards
Jo
WHAT IS THE DELIVERY DATE FOR SAIGE COMPOSITE FENCING?
Hi David
Composite fencing is a special order item, so if you’re happy to pay the additional courier charge of £130 we can most likely get this to you within three to four weeks (which is our current delivery timeframe). If you didn’t want to pay the extra courier fee, then it would be one to two months depending on when our next order from Saige is coming in. Do call us for a chat about this any time Monday to Friday 8am-3pm on 01252 517571.
Kind regards
Jo
Hi is it not time for another update on your trading arrangements? In particular what plans you may have for reopening. We are ready to order some products which we need to see in real life before ordering including trellis and slate paving. So we hope you may be able to reopen with social distancing soon
Dear David
We’re sorry we haven’t updated customers before now. Please rest assured we’re doing all we can to put in place the necessary measures to serve you safely and efficiently as soon as possible. Please do keep an eye on this page for imminent updates. We really appreciate your custom and hope to see you here very soon.
Kind regards
Jo